1. Introduction
CyberSyon Software ("we," "our," "us") respects your privacy and is committed to protecting the personal data we collect when you visit our website (https://cybersyon.com) or engage our custom software development, mobile application engineering, AI integration, and Robotic Process Automation (RPA) services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable data privacy regulations, including the Indian Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, and global standards such as the GDPR.
2. Information We Collect
We collect information directly from you when you request estimates, interact with our consultation teams, or utilize our web platforms.
a. Personal Identification Information
- Full Name, Corporate Title, and Business Email Address
- Direct Phone Numbers and WhatsApp Contact Identifiers
- Physical / Corporate Address (Fort Kochi, Ernakulam, or global office locations)
- Project Specifications, Blueprints, and Requirement Documentation
b. Technical & Device Information
- IP Address, Browser Type, and Operating System details
- Referral URLs, Page Interaction Metrics, and Session Timestamps
- Device diagnostic data gathered automatically via cookies and analytics scripts
3. How We Use Your Information
CyberSyon Software utilizes the collected data strictly for professional software engineering and operational purposes:
- To evaluate project scopes, deliver architectural proposals, and formulate quotes.
- To develop, deploy, and maintain custom software applications, web systems, and AI workflows.
- To manage client billing, account inquiries, and customer support communications.
- To optimize server performance, website accessibility, and system security.
- To send relevant marketing communications, technical updates, and engineering news (you may opt out at any time).
4. Cookies & Analytical Technologies
We use essential and analytical cookies to improve user experience, analyze site usage, and track page responsiveness. Cookies do not contain confidential client source code or sensitive business data. You can adjust your browser settings to decline non-essential cookies, though some features of our site may function with reduced speed.
5. AI & Data Processing Workflows
For clients engaging CyberSyon Software for AI integration or Business Process Automation (RPA):
- We adhere to strict confidentiality and Non-Disclosure Agreements (NDAs).
- Data provided for custom machine learning models or automation workers is isolated and strictly processed for client-approved outcomes.
- We do not utilize proprietary client dataset assets to train public, generalized AI models.
6. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share necessary diagnostic data with trusted service partners solely to maintain operational uptime (e.g., cloud hosting infrastructure like AWS, Google Cloud, or Azure), under strict confidentiality agreements.
We may disclose information if required by law enforcement or judicial bodies in India to fulfill legal obligations or defend corporate property rights.
7. Data Security & Storage
CyberSyon Software implements enterprise-grade technical and organizational security measures, including SSL/TLS encryption, firewall architectures, and restricted access protocols. Although no Internet transmission is 100% immune to vulnerabilities, we continually upgrade our security posture to prevent unauthorized access or loss.
8. Your Data Protection Rights
Depending on your geographic location, you hold the following rights regarding your personal information:
- Right to Access: Request a record of the personal data we maintain about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data from our operational storage.
- Data Portability: Obtain an electronic copy of data provided to us under contract.
9. Contact & Grievance Redressal
If you have questions, concerns, or requests concerning this Privacy Policy, please contact our Data Protection Officer:
CyberSyon Software
Fort Kochi, Ernakulam, Kerala, India
Email: info@cybersyon.com
Phone: +91 907 40 22400 | +91 974 74 47463